Refund policy

Return & Refund Policy

At 10stone, your satisfaction means the most to us. Each piece of jewellery is handcrafted with care, and we want you to love your purchase.

Please note our policy below:

No Returns / Refunds:
We do not offer returns or refunds once an order has been placed.

Exchange Policy:
We offer a 7-day exchange only in case of any manufacturing fault in the product.

Conditions for Exchange:

• An unboxing video of the sealed package is mandatory to initiate the exchange.
• The jewellery must be unworn, unused, and in its original condition & packaging.
• Exchange requests are subject to inspection and approval by our quality team.
• To request an exchange, please contact us at: 10stoneofficiall@gmail.com

Exclusions:

• Damage caused by mishandling, regular wear and tear, or customer negligence will not be covered under exchange.